{
	"locale": "en",
	"page": "support",
	"title": "Support — TuneSpork",
	"description": "Answers to common questions about TuneSpork, and how to reach a human.",
	"canonical": "https://tunespork.com/support/",
	"updated": "2026-10-21T02:00:28+01:00",
	"alternates": [
		{
			"hreflang": "en",
			"href": "https://tunespork.com/support/"
		},
		{
			"hreflang": "en-GB",
			"href": "https://tunespork.com/en-gb/support/"
		},
		{
			"hreflang": "es",
			"href": "https://tunespork.com/es/support/"
		},
		{
			"hreflang": "fr",
			"href": "https://tunespork.com/fr/support/"
		},
		{
			"hreflang": "de",
			"href": "https://tunespork.com/de/support/"
		},
		{
			"hreflang": "it",
			"href": "https://tunespork.com/it/support/"
		},
		{
			"hreflang": "pt-BR",
			"href": "https://tunespork.com/pt-br/support/"
		},
		{
			"hreflang": "ja",
			"href": "https://tunespork.com/ja/support/"
		},
		{
			"hreflang": "ko",
			"href": "https://tunespork.com/ko/support/"
		},
		{
			"hreflang": "zh-Hans",
			"href": "https://tunespork.com/zh-hans/support/"
		},
		{
			"hreflang": "x-default",
			"href": "https://tunespork.com/support/"
		}
	],
	"formats": {
		"html": "/support/index.html",
		"markdown": "/support/index.md",
		"json": "/support/index.json"
	},
	"content": {
		"title": "Support",
		"lead": "Most questions are answered below. If yours is not, write to us — a person reads that inbox.",
		"faqHeading": "Frequently asked",
		"faq": [
			{
				"q": "The app is not detecting anything.",
				"a": "Check that microphone permission is granted in your device settings, and that no other app is holding the microphone — a call or a recording app will take exclusive use of it on some devices. Failing that, restart the app."
			},
			{
				"q": "The reading jumps around.",
				"a": "A low string with strong overtones can read an octave high for a moment. Pluck a little more gently, closer to the bridge, and let the note settle before you judge it. Background noise and a nearby fan will both confuse the estimate."
			},
			{
				"q": "Why does it want microphone access?",
				"a": "It has to hear the instrument. The audio is analyzed on your device and discarded immediately — it is never recorded and never sent anywhere. The privacy policy covers this in detail."
			},
			{
				"q": "Can I use it without an internet connection?",
				"a": "Yes. The app makes no network requests of its own and has no online features. A connection is needed only to update it through the App Store, or to unlock Pro through Apple’s in-app purchase system."
			},
			{
				"q": "Can I add my own tuning?",
				"a": "Yes. Open the tuning list, choose Custom, and set each string by note and octave. Saved tunings stay on your device."
			},
			{
				"q": "Is it accessible?",
				"a": "It supports VoiceOver, with the whole reading spoken as one element that re-reads as it changes, follows Dynamic Type up to the accessibility sizes, and respects Reduce Motion and Differentiate Without Color. If something is not working for you, please tell us."
			}
		],
		"contactHeading": "Get in touch",
		"contactBody": "Email support@micromosaic.io with your device model, operating system version and the app version from the Settings screen. Those three lines answer most of what we would otherwise have to ask.",
		"responseTime": "We aim to reply within a few working days."
	}
}