Support
Most questions are answered below. If yours is not, write to us — a person reads that inbox.
Get in touch
Email support@micromosaic.io with your device model, operating system version and the app version from the Settings screen. Those three lines answer most of what we would otherwise have to ask.
We aim to reply within a few working days.
Frequently asked
The app is not detecting anything.
Check that microphone permission is granted in your device settings, and that no other app is holding the microphone — a call or a recording app will take exclusive use of it on some devices. Failing that, restart the app.
The reading jumps around.
A low string with strong overtones can read an octave high for a moment. Pluck a little more gently, closer to the bridge, and let the note settle before you judge it. Background noise and a nearby fan will both confuse the estimate.
Why does it want microphone access?
It has to hear the instrument. The audio is analyzed on your device and discarded immediately — it is never recorded and never sent anywhere. The privacy policy covers this in detail.
Can I use it without an internet connection?
Yes. The app makes no network requests of its own and has no online features. A connection is needed only to update it through the App Store, or to unlock Pro through Apple’s in-app purchase system.
Can I add my own tuning?
Yes. Open the tuning list, choose Custom, and set each string by note and octave. Saved tunings stay on your device.
Is it accessible?
It supports VoiceOver, with the whole reading spoken as one element that re-reads as it changes, follows Dynamic Type up to the accessibility sizes, and respects Reduce Motion and Differentiate Without Color. If something is not working for you, please tell us.